Returns

We hope you will be fully satisfied with your new Chouchou purchase!

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your purchase. Simply send us an email at [email protected] prior to returning the package to us, including your contact details and the reason for your return. After our response email, return the items to us within a further 14 days. Your refund will be issued in the same form the purchase was made within 14 days of us receiving the returned item(s).

Please note the item you wish to return needs to be in perfect condition: unworn, wrapped in the original paper and with the original tags and labels intact. Should you choose to only partially cancel your order, and keep some items, then the original standard delivery cost will not be refunded to you. Custom pieces are unfortunately non-refundable.

We will refund the cost of standard outbound delivery to get the goods to you, however you will need to cover the cost of delivery to return the items to us. If you paid extra for faster delivery, you will only be refunded the cost of standard delivery.

Should you need further assistance simply drop us a message at [email protected], we are happy to assist your shopping.