Privacy Policy

PRIVACY NOTICE
 
Data privacy is of high importance for Chouchou and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected. 
 
Who is the controller of your personal data?
Chouchou is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.  
 
ChouchouSuite
2/3, 48 West George Street, G2 1BP, Glasgow, United Kingdom
[email protected]
+44(0)7426 753637 
 
As other DPO (data protection officer):
 
Marco Cola
Suite 2/3, 48 West George Street, G2 1BP, Glasgow, United Kingdom
[email protected]
+34 6496 78106 
 
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
 
Who can access your data?
Your data may be shared within the Chouchou team. We never pass on, sell or swap your data for marketing purposes to third parties outside the Chouchou team.
 
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
 
What are your rights?
 
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Chouchou and we will provide you with your personal data via e-mail.
Right to portability: 
Whenever Chouchou processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification: 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
Right to erasure:
You have the right to erase any personal data processed by Chouchou at any time except for the following situations:
 
- you have an ongoing matter with Customer Service
- you have an open order which has not yet been shipped or partially shipped
- you have an unsettled debt with Chouchou, regardless of the payment method
- if you have, or are suspected to have, misused our services within the last four years
- your debt has been sold to a third party within the last three years or one year for deceased customer
- your credit application has been rejected within the last three month
- if you have made any purchase, we will keep your personal data in connection to your transaction for book
- keeping purposes
 
Your right to object to processing based on legitimate interest:  
You have the right to object to processing of your personal data that is based on Chouchou’s legitimate interest. Chouchou will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
 
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means: - following the instruction in each marketing emails 
 
Right to restriction:
You have the right to request that Chouchou restricts the process of your personal data under the following circumstances:
 
 
- if you object to processing based on Chouchou’s legitimate interest, Chouchou shall restrict all processing of such data pending the verification of the legitimate interest. 
- if you have claim that your personal data is incorrect, Chouchou must restrict all processing of such data pending the verification of the accuracy of the personal data.
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
- if Chouchou no longer needs the personal data but it is required by you to defend legal claims.
 
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at [email protected].
 
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact Chouchou at [email protected] and write DPO as subject matter.
 
Right to complain with a supervisory authority: 
If you consider Chouchou to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority
.
 
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights. 
 
 
ONLINE PURCHASE 
 
 
Why do we use your personal data?
- We will use your personal data to manage your purchase online at Chouchou by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 
- We will use your personal data to manage your payments.
- We will also use your data in order to handle complaints and warranty matters for products.
- Your personal data is being used to identify you and to  validate your legal age for shopping online and to confirm your address with external partners. 
- We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks. 
 
What types of personal data do we process?
We will process following categories of personal data:  
 
- contact information such as name, address, e-mail address and telephone number
- payment information and payment history
- credit information
- order information 
 
If you have a Chouchou account we will also process your personal data submitted in relation to the account or membership such as:  
- account or membership ID
- shopping history
 
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment.
Credit reference agencies for identity and credit checks and debt collection agencies.Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
 
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Chouchou to fulfil the service of managing and delivering the order to you
.
 
How long do we save your data?
We will keep your data as long as you are an active customer.For customers with an account we will keep your personal data for 36 months after your last purchase.For customers with a guest checkout we will keep your personal data for 6 months after your last purchase.
 
Automated decision making:When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to express your point of view and to contest the decision with a member of staff. 
 
 
DIRECT MARKETING
 

Why do we use your personal data?We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.In order to optimise your experience of Chouchou we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
 
What types of personal data do we process?
We will process following categories of personal data:  
 
- contact information such as e-mail address, telephone number and postal code
- if you want updates for kids (if you choose to provide that to us)
- gender (if you choose to provide that to us)
- what products and offers you have clicked on 
 
If you have a Chouchou account we will also process your personal data submitted in relation to the account and membership such as: 
 
- name 
- address 
- age
- shopping history 
- how you navigated and clicked on the site
 
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. 
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