Privacy Policy

PRIVACY NOTICE

 

Data privacy is of high importance for Chouchou and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?

Chouchou is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

Chouchou

Suite 2/3, 48 West George Street, G2 1BP, Glasgow, United Kingdom

[email protected]

+44(0)7426 753637

As other DPO (data protection officer):

Marco Cola

Suite 2/3, 48 West George Street, G2 1BP, Glasgow, United Kingdom

[email protected]

+34 6496 78106

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

Who can access your data?
Your data may be shared within the Chouchou team. We never pass on, sell or swap your data for marketing purposes to third parties outside the Chouchou team.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Chouchou and we will provide you with your personal data via e-mail.

Right to portability: 
Whenever Chouchou processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
Right to erasure:
You have the right to erase any personal data processed by Chouchou at any time except for the following situations:

- you have an ongoing matter with Customer Service

- you have an open order which has not yet been shipped or partially shipped

- you have an unsettled debt with Chouchou, regardless of the payment method

- if you have, or are suspected to have, misused our services within the last four years

- your debt has been sold to a third party within the last three years or one year for deceased customer

- your credit application has been rejected within the last three month

- if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:  
You have the right to object to processing of your personal data that is based on Chouchou’s legitimate interest. Chouchou will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

- Ÿfollowing the instruction in each marketing emails

Right to restriction:
You have the right to request that Chouchou restricts the process of your personal data under the following circumstances:

- Ÿif you object to processing based on Chouchou’s legitimate interest, Chouchou shall restrict all processing of such data pending the verification of the legitimate interest. Ÿ    

- if you have claim that your personal data is incorrect, Chouchou must restrict all processing of such data pending the verification of the accuracy of the personal data.

- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

- if Chouchou no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at [email protected].

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact Chouchou at
[email protected] and write DPO as subject matter.

Right to complain with a supervisory authority: 
If you consider Chouchou to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

ONLINE PURCHASE

 

Why do we use your personal data?
We will use your personal data to manage your purchase online at Chouchou by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to  validate your legal age for shopping online and to confirm your address with external partners. 

We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks. 

What types of personal data do we process?
We will process following categories of personal data: 

- contact information such as name, address, e-mail address and telephone number

- payment information and payment history

- credit information

- order information

If you have a Chouchou account we will also process your personal data submitted i n relation to the account or membership such as: 

- account or membership ID

- shopping history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for Chouchou to fulfil the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer.

For customers with an account we will keep your personal data for 36 months after your last purchase.

For customers with a guest checkout we will keep your personal data for 6 months after your last purchase.

Automated decision making:

When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to express your point of view and to contest the decision with a member of staff.

 

DIRECT MARKETING

 

Why do we use your personal data?

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.

In order to optimise your experience of Chouchou we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

What types of personal data do we process?
We will process following categories of personal data: 

- contact information such as e-mail address, telephone number and postal code

- if you want updates for kids (if you choose to provide that to us)

- Ÿgender (if you choose to provide that to us)

- what products and offers you have clicked on

If you have a Chouchou account we will also process your personal data submitted in relation to the account and membership such as: 

- name 

- address 

- age

- shopping history 

- how you navigated and clicked on the site

Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. 

We never pass on, sell or swap your data for marketing purposes to third parties outside the Chouchou team.

What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so, Chouchou won't be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:

- following the instruction in each newsletter

How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent. 

For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last year. 

After this time period your personal data will be deleted.

 

CHOUCHOU LOG IN ACCOUNT

 

Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Chouchou.  

We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you've purchased from us in order to provide you with relevant product recommendations Chouchou will process your navigation and browsing on our digital platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.

What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for a Chouchou account. 

We will process following categories of personal data if you choose to provide it to us:

- contact information such as name, address, telephone number 

- date of birth 

- gender 

- country 

- account settings

- encrypted payment card information

We will process the following categories of personal data if you make a purchase:

- order history

- delivery information

- payment history

We will also process the following categories of personal data connected to your cookies:

- click history

- navigation and browsing history

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.

What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your Chouchou account.

The processing of your personal data provide you with relevant product information is based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Chouchou will not be able to provide you with the services mentioned above.

How long do we save your data?
We will keep your data for as long as you have an active Chouchou account. 

You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.

After your account has been terminated your data will be deleted.

Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on Chouchou's legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to carry out our services to you.

 

FULFILLMENT OF LEGAL OBLIGATIONS

 

Why do we use your personal data? 

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?
We will process following categories of personal data:

- customer number

- order number

- name

- postal address

- transaction amount

- transaction date

Who has access to your personal data?
Your data will be shared within the Chouchou team.

We will share your personal data with IT companies that provide book-keeping system solutions.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for Chouchou to fulfill its legal obligation.

How long do we save your data?
We will save your data in compliance with the book-keeping rules in your country.

 

PREVENTION OF MISUSE AND CRIME

 

Why do we use your personal data?
We  will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.

We will also use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our stores.

Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behavior.

What types of personal data do we process?
We will process the following categories of personal data and contact information such as:

- name, address, telephone number and e-mail address

- customer number

- order history

- delivery information

- payment history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.

Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offenses.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Chouchou's legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to carry out our services to you.

 

IMAGES

 

All images, text and design on this website are owned by Chouchou unless otherwise noted. All brand names, product names and titles used are trademarks or trade names of Chouchou. The site may not be reproduced in any way without permission.

 

SITE SECURITY

 

Our site is fully secure. We use a leading card processing company to make sure your card details are kept safe at all times.

 

COOKIES

 

Chouchou uses cookies (small text files) to store information on your computer. Cookies can not harm your computer and we do not store any personally identifiable information such as credit card details. Some of these cookies are required to make our site work, remember what you have placed in your basket, ensure your security when logged into the website and maintain the functions that support your customer journey.

We also have performance cookies that help us improve our service by giving us insight into how the site is being used.

We regard these as essential cookies and the use of these must be accepted in order to continue use of the website.

Third party & remarketing cookies are connected with services such as social media networks that provide like, share & pin buttons.

You can disable cookies through your web browser's settings at any time. Please bear in mind that disabling cookies may severely affect and limit the use of our website.

For further information on the cookie legislation and information on how to enable/disable cookies please search for the ICO (Information Commissioner's Office).