We want to make sure that your Chouchou gets to you beautifully wrapped and cared for. Your happiness and satisfaction is our core mission.

If you have any queries about your order which are not answered below, or if you have not received your delivery within the specified shipping time then please contact us mentioning your order or tracking number. We aim to respond to you within 24 hours, Monday to Friday.

Destination Delivery cost How long it takes
UK £10 (2+ products £13) Up to 7 working days
EU £10 (2+ products £13) Up to 7 working days
Spain £5 (2+ products £8) Up to 7 working days
US and Rest of The World £13 (2+ products £16) Up to 10-12 working days

During busy periods such as Christmas and Bank Holidays deliveries might take a little longer than usual. However we will always do our best to advise you the expected delivery date via email, prior to shipping.

After purchasing your Chouchou on the online store, we will send you a confirmation email estimating your expected delivery date. Chouchou creates luxury handmade pieces that are carefully manufactured and checked before being wrapped and shipped, therefore please allow 3-5 days for handling from the date of ordering. As many of our designs are made to order, delivery may take longer during busy periods. All deliveries are shipped from Barcelona (Spain) via Correos on Tuesdays and Fridays. After shipping your parcel we send you your track and trace number so you can check where your parcel is at all times. Please note that a signature is usually requested on delivery. If you are not in when our couriers first try to deliver, simply follow the instructions left on the card by the courier to rearrange delivery.

Custom orders may take up to 3 weeks to be completed so shipping dates will be discussed and agreed with you via email.

We are happy to arrange a faster delivery service for you at an additional price, simply drop us an email at [email protected]om for further information.