Delivery

COVID-19 UPDATE! 

Please allow some courier delays since the Spanish post office is currently operating at reduced staff level. Every parcel is tracked and safe so you can contact us to know where your parcel is at any given time. 

Should you prefer faster service please select UPS at checkout as this option guarantees your parcels to arrive in the UK or Europe within 5 working days maximum. Thank you for your kind patience and for being safe with us!

We want to make sure that your Chouchou gets to you beautifully wrapped and cared for. Your happiness and satisfaction is our core mission.

 

STANDARD SIGNED FOR DELIVERY (COST DEPENDS ON PARCEL WEIGHT):

DestinationDelivery costHow long it takes
UK  £7 - £8 - £10 Up to 7 working days
EU £7 - £8 - £10 Up to 7 working days
Spain  £7 - £8 - £10 Up to 7 working days
US and Rest of The World  £13 Up to 10-12 working days

 UPS DELIVERY:

DestinationDelivery costHow long it takes
UK £19 Up to 4 working days
EU  £19 Up to 4 working days
Spain  £9 Up to 2 working days
US and Rest of The World  £26 Up to 5 working days

If you have any queries about your order which are not answered below, or if you have not received your delivery within the specified shipping time then please contact us mentioning your order or tracking number. We aim to respond to you within 48 hours, Monday to Friday.

After purchasing your Chouchou on the online store, we will send you a confirmation email. Chouchou creates luxury handmade pieces that are carefully manufactured and checked before being wrapped and shipped, therefore please allow up to 7 working days for us to prepare and ship your order. As many of our designs are made to order, delivery may take longer during busy periods. All deliveries are shipped from Barcelona. After shipping your parcel we will send you your track and trace number so you can check where your parcel is at all times. Please note that a signature is usually requested on delivery. If you are not in when our couriers first try to deliver, simply follow the instructions left on the card by the courier to rearrange delivery.

Custom orders may take up to 3 weeks to be completed so shipping dates will be discussed and agreed with you via email.