Terms & Conditions


Under the Consumer Contracts Regulations 2014 you have the right to cancel your contract/order with us up to 14 days after receipt of your delivery. This excludes custom designs.

If you wish to cancel your order, please provide us with notice in writing by email at [email protected]. This must be completed within 14 days of receipt of your delivery. All cancelled products must be returned to us within 14 days of your notification to cancel, upon receipt of which we will issue the refund. All refunds will be issued by the same method that the original payment was taken and within 7 working days of receipt of the goods.


All images, text and design on this website are owned by Chouchou unless otherwise noted. All brand names, product names and titles used are trademarks or trade names of Chouchou. The site may not be reproduced in any way without permission.


Our site is fully secure. We use a leading card processing company to make sure your card details are kept safe at all times.


Chouchou uses cookies (small text files) to store information on your computer. Cookies can not harm your computer and we do not store any personally identifiable information such as credit card details. Some of these cookies are required to make our site work, remember what you have placed in your basket, ensure your security when logged into the website and maintain the functions that support your customer journey.

We also have performance cookies that help us improve our service by giving us insight into how the site is being used. We regard these as essential cookies and the use of these must be accepted in order to continue use of the website.

Third party & remarketing cookies are connected with services such as social media networks that provide like, share & pin buttons.

You can disable cookies through your web browser's settings at any time. Please bear in mind that disabling cookies may severely affect and limit the use of our website.

For further information on the cookie legislation and information on how to enable/disable cookies please search for the ICO (Information Commissioner's Office).


We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required or permitted to do so by law.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you.

We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the site.

We may provide links to other sites, which may not be governed by this Privacy Policy.