Terms and Conditions

Payments

Credit card transactions are handled through PayPal™ but you don't need a PayPal account to make an order - any credit or debit card will do. When you place your order you will be redirected to the secure PayPal website . You will receive an email confirmation when we have received your payment.

Returns

We guarantee to refund any item you are not 100% happy with when you return it to us in perfect condition it within 14 days of receipt. If you require a refund please contact us prior to returning the package. Refunds will be credited to your original method of payment minus the original postage cost. Please be aware that items must be returned with all of the labels and tags intact.

Shipping & Delivery

We will package your item the same day and send it the following day by Royal Mail recorded 1st class delivery. Please note that delivery time for UK orders is currently 3-4 working days and for all International orders it may take 7-10 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days (allow two weeks for International orders), please contact us via email. Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive.
A signature is requested on delivery. If you are not in when our couriers first try to deliver, follow the instructions left on the card by the courier to arrange redelivery.

Should you require any special delivery please get in touch via our email.
Any shipping queries can be made by emailing us at info@chouchoucouture.com. Should you require a faster service that is also possible for a small additional price, just send us an email with your special request and we will respond within the next 12 hours with our solutions to your specific need.

Shipping is currently:

  • £4 Uk (2+ products £6)
  • £8 Europe (2+ products £10)
  • £10 rest of the world (2+ products £14)