Terms and Conditions

Payments

Credit card transactions are handled through PayPal™ but you don't need a PayPal account to make an order - any credit or debit card will do. When you place your order you will be redirected to the secure PayPal website . You will receive an email confirmation when we have received your payment.

Returns

We guarantee to refund any item you are not 100% happy with when you return it to us in perfect condition it within 14 days of receipt. If you require a refund please contact us via email at info@chouchoucouture.com prior to returning the package so we can give you instructions on how to return it and arrange your refund. Refunds will be credited to your original method of payment minus the original postage cost. Please be aware that items must be returned with all of the labels and tags intact.

Shipping & Delivery

We aim at packing and shipping your luxury item within 3 days from the moment you place your order on our online store. Your parcel will be sent by Correos recorded 1st class delivery, you will receive a tracking number with your confirmation email. Please note that delivery time for all UK orders is currently 7 working days, all other International orders may take 7-10 working days. Deliveries to Northern Ireland and the Highlands and Islands will take longer to arrive. During busy periods, deliveries may take longer. If you have not received your delivery within seven working days (allow two weeks for International orders), please contact us via email. Please note that a signature is requested on delivery. If you are not in when our couriers first try to deliver simply follow the instructions left on the card by the courier to arrange redelivery. We are happy to arrange a faster service for you at a small additional price, simply drop us an email for further information!

All shipping queries can be made emailing us at info@chouchoucouture.com, we will respond your message within 24 hours.

Shipping is currently:

  • £10 UK (2+ products £13)
  • £5 Spain (2+ products £8)
  • £13 Rest of the world (2+ products £16)

 

HAPPY SHOPPING!